General terms

Donations to DawateIslami Ltd are currently not tax deductible.

Disputes and refunds

All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith. If you believe that there has been an error with your donation, you should notify us directly on CONTACT and confirm that notice in writing or by email at info.australia@dawateislami.net as soon as possible so that we can resolve your query quickly. Any issues should be directed to DawateIslami Ltd in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.

Monthly/Recurring donations terms and conditions

Your obligations

It is your responsibility to ensure that there are sufficient clear funds available in your account. You should check your account statement to verify that the amounts debited from your account are correct.

Changes and cancellations

We may vary details of your agreement or a direct debit request at any time by giving you at least 14 days written notice.
If you wish to cancel, defer or alter a debit payment you must notify us by calling at least 14 days before the next donation day.
Please provide details of your donation agreement, such as name, address, etc, for ease of processing.